Shipping policy

At Solevi, we are committed to delivering your orders safely, securely, and on time.

Order Processing

All orders are processed and dispatched within 3 business days from the date of order confirmation.

Once your order has been shipped, you will receive a confirmation email and/or SMS containing tracking details, where available, so you can monitor your shipment.

Delivery Timeline

Delivery timelines may vary depending on your location, courier partner, and service availability.

Estimated delivery timelines within India are:

- Metro Cities: 5–7 business days
- Other Locations: 7–10 business days

These timelines are estimates and may vary during high-demand periods, festivals, public holidays, or due to unforeseen circumstances.

Shipping Charges

- Applicable shipping charges, if any, will be displayed at checkout before payment confirmation.
- Any applicable additional duties, local taxes, or government-imposed charges, where applicable, shall be borne by the customer.

Delays & Exceptions

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

- Courier or logistics disruptions
- Weather conditions
- Natural calamities
- Government restrictions
- Public holidays or festivals

In such cases, we will keep you informed through email, SMS, or phone communication wherever possible.

Incorrect Address & Failed Deliveries

Customers are requested to provide accurate and complete shipping details when placing an order.

Solevi shall not be responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect or incomplete address information provided by the customer.

Contact Us

For any shipping-related assistance or queries, please contact us at:

Email: info@solevi.co.in