Shipping policy

At Solevi, we are committed to delivering your orders safely, securely, and on time.

Order Processing

All orders are processed and dispatched within 3 business days from the date of order confirmation.

Once your order has been shipped, you will receive a confirmation email and/or SMS containing tracking details to monitor your shipment.

Delivery Timeline

Delivery timelines may vary depending on your location and courier partner availability.

Estimated delivery timelines within India are:

Metro Cities: 5–7 business days
Other Locations: 7–10 business days

Please note that delivery timelines are estimates and may vary during high-demand periods, festivals, public holidays, or due to unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment confirmation.
Any additional duties, local taxes, or surcharges imposed by local authorities or government agencies shall be borne by the customer.

Delays & Exceptions

While we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

Courier or logistics disruptions
Weather conditions
Natural calamities
Government restrictions
Public holidays or festivals

In such cases, we will keep you informed through email, SMS, or phone communication wherever possible.

Incorrect Address & Failed Deliveries

Customers are requested to provide accurate shipping details at the time of placing the order. Solevi shall not be responsible for delays or failed deliveries arising due to incorrect or incomplete address information provided by the customer.

For any shipping-related assistance or queries, please contact us at:

Email: info@solevi.co.in